We stand behind our products. If you're not completely satisfied, we offer hassle-free returns and refunds within 30 days of delivery.
We want you to be completely satisfied with your Autoxposer purchase. To be eligible for a return:
Quality Issues: If you received a defective or damaged product, please contact us within 48 hours of delivery with photos. We'll arrange a free replacement or full refund.
Follow these simple steps to initiate your return:
Email us at [email protected] with your order number, reason for return, and photos of the product. We'll respond within 24 hours.
Once approved, you'll receive a Return Authorization Number (RAN) and return shipping instructions via email.
Pack the product securely in original packaging and ship it to our return address. Keep the shipping receipt for tracking.
Important: Returns without a valid Return Authorization Number may be refused or delayed.
Once we receive your return, our team will inspect the product within 2-3 business days. We'll notify you via email about the approval or rejection of your refund.
Refunds are processed to the original payment method:
COD Refunds: For COD orders, you'll need to provide your bank account details (Account Number, IFSC Code, Account Holder Name) for the refund transfer.
You'll receive a full refund (product price + original shipping) if:
You'll receive the product price (excluding shipping) if:
The following may be deducted from your refund:
We currently don't offer direct exchanges. If you need a different product or variant:
Tip: To avoid waiting, place your new order immediately. Your refund will be processed separately.
If you received a damaged or defective product, we sincerely apologize. Here's what to do:
If you notice a defect after 48 hours but within 30 days, contact us with photos. We'll review each case individually and may offer:
Packaging Damage: If the outer packaging is damaged upon delivery, please note it on the delivery receipt and take photos before opening. This helps us process your claim faster.
You can cancel your order anytime before it's shipped:
Once an order is shipped, it cannot be cancelled. You can:
Note: For refused deliveries, shipping charges may be deducted from the refund.
Frequent cancellation of COD orders may result in COD being disabled for your account. We may also require phone verification for future COD orders.
If your order is marked as delivered but you haven't received it:
We'll investigate with the courier partner and arrange a replacement or refund if the package is confirmed lost.
If a package is returned due to an incorrect address provided by you:
This refund policy is in addition to your statutory rights under the Consumer Protection Act, 2019. As an Indian consumer, you have the right to:
Nothing in this policy shall limit or exclude your statutory rights.
We may update this Refund Policy from time to time. Changes will be effective immediately upon posting on the Website. The "Last Updated" date at the top of this page indicates when the policy was last revised.
For orders placed before a policy change, the policy in effect at the time of purchase will apply.
Our support team is here to help you with returns, refunds, or any questions about your order.