Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you interact with Autoxposer.
Information We Collect
At Autoxposer, we collect information to provide you with the best shopping experience and customer service. Here's what we collect and why:
Personal Information
When you make a purchase or create an account, we collect:
- Contact Information: Name, email address, phone number
- Shipping Information: Delivery address, city, state, PIN code
- Payment Information: Payment method details (processed securely through our payment partners)
- Account Information: Username, password (encrypted), order history
Automatically Collected Information
When you visit our website, we automatically collect:
- Device Information: Browser type, operating system, device type
- Usage Data: Pages visited, time spent on site, click patterns
- Location Data: Approximate location based on IP address
- Referral Information: How you found our website
Note: We never store complete credit/debit card numbers on our servers. All payment processing is handled by secure, PCI-DSS compliant payment gateways.
How We Use Your Information
We use your information for the following purposes:
Order Fulfillment
- Processing and shipping your orders
- Sending order confirmations and shipping updates
- Handling returns, refunds, and exchanges
- Providing customer support
Communication
- Responding to your inquiries and support requests
- Sending transactional emails (order updates, delivery notifications)
- Marketing communications (only with your consent)
- Product announcements and promotional offers
Website Improvement
- Analyzing website usage to improve user experience
- Personalizing your shopping experience
- Fixing bugs and technical issues
- Developing new features and products
Legal Compliance
- Complying with applicable laws and regulations
- Preventing fraud and unauthorized transactions
- Enforcing our terms of service
Information Sharing
We respect your privacy and only share your information in limited circumstances:
Service Providers
We share information with trusted third parties who help us operate our business:
- Shipping Partners: To deliver your orders (e.g., Delhivery, Blue Dart, India Post)
- Payment Processors: To process your payments securely (e.g., Razorpay, PhonePe, Paytm)
- Analytics Providers: To understand website usage (e.g., Google Analytics)
- Communication Platforms: To send emails and SMS notifications
Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal processes (court orders, subpoenas)
- Government or regulatory authority requests
- Protection of our rights, property, or safety
We Never Sell Your Data: Autoxposer does not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Security
We implement robust security measures to protect your personal information:
- SSL Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols
- Secure Payments: Payment processing is handled by PCI-DSS compliant payment gateways
- Access Controls: Employee access to customer data is restricted and monitored
- Regular Audits: We conduct regular security assessments and updates
- Password Protection: All passwords are stored using one-way encryption (hashing)
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality (shopping cart, checkout)
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements (only with consent)
- Preference Cookies: Remember your settings and preferences
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
- View and delete existing cookies
- Block all or specific cookies
- Set preferences for certain websites
Note that disabling certain cookies may affect website functionality and your shopping experience.
Your Rights
Under Indian data protection laws and the Information Technology Act, 2000, you have the following rights:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correction: Request correction of inaccurate or incomplete information
- Right to Deletion: Request deletion of your personal information (subject to legal obligations)
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time
- Right to Complain: Lodge a complaint with relevant authorities if you believe your privacy rights have been violated
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this privacy policy
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
Retention Periods
- Order Information: 7 years (as required by Indian tax laws)
- Account Information: Until you delete your account + 90 days
- Marketing Preferences: Until you unsubscribe
- Website Analytics: 26 months
Third-Party Services
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party services you use.
Third-Party Services We Use
- Payment Processing: Razorpay, PhonePe, Paytm, UPI
- Shipping: Delhivery, Blue Dart, DTDC, India Post
- Analytics: Google Analytics
- Communication: Email service providers, SMS gateways
Children's Privacy
Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected], and we will promptly delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes:
- We will update the "Last Updated" date at the top of this page
- We will notify you via email (for account holders) or website notice
- We encourage you to review this policy periodically
Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Questions About Your Privacy?
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to contact us.